| Functional Summary |
As an AS400/iSeries support analyst I provided direct customer support and training as well as implementation and planning for mid-range systems and setups. This included software troubleshooting, hardware troubleshooting, and hardware setup of a vast array of IBM systems and their peripherals. In addition, network and PC support was provided for clients and servers alike as well as building and maintaining the overall computer network for the company. |
| Employment |
Aug. 2004 - Present DRV Technologies Atlanta, GA
IT Manager - IBM iSeries Support Manager
- Provided technical support on IBM iSeries based spoolfile related software and electronic document imaging software package (SpoolFlex & FormFlex).
- Designed and implemented electronic forms based off of hardcopy paper forms for customers.
- Administered Windows 2003 file server, Linux SMTP server, and IBM iSeries based midrange servers on a client-server based network
- Responsible for designing QA testing procedures on IBM iSeries based software.
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Jan. 2000 - Jan. 2003 Broadcast Software Intl. Eugene, OR
IT Manager/Systems Administrator
- Responsible for implementation, configuration and maintenance of office network. This included network servers, routers, printers, database storage systems and employee workstations.
- Managed point of presence website for company and implemented and administered Q-West T1 access line.
- Provided IT Helpdesk functions to internal and external employees
- Created QA procedures for internal programs.
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Feb. 1999 - Jan.2000 Symantec Corporation Eugene, OR
Product Support Analyst
- Provided technical support to Symantec customers via telephone.
- Handled assigned customer escalations and documented product related issues.
- Worked with Symantec to improve after-hours support. Was moved to ‘Night Train’ team to provide support on a 24x7 basis for Symantec Consumer Products.
- Monitored and reported on the “Y2k Situation” for Symantec over Millennium Night.
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| Education |
Feb. 1999 - Jan.2000 Springfield High School Springfield, OR
- AP Calculus, AP Physics, AP Chemistry, AP English, AP Literature
- Founded, and coordinated SHS multimedia computer lab
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| Skills |
- Programming languages: C, C++, Visual C#, CL, HTML, PHP, MYSQL and Linux based shell programming.
- Operating Systems DOS 2.2-6.22, Windows 3.0-3.11, Windows 95/98/ME, Windows NT 3.50-4.0, Windows 2000/2003/2008, Windows XP/Vista/7, Linux, X Windows.
- Networking: TCP/IP, LAN, FTP, DHCP, DNS, Switch and Routers
- Networking environment experience administering peer-to-peer and client-server environments. Using Windows NT/2000/2003/2008, IBM iSeries and Linux based servers. Serving WFW 3.11, Windows95/98/ME/XP/Vista/7 clients.
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